Privacy Policy · Contact Noviemar Ursal about privacy
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Use learner records responsibly
Enter or upload learner information only when you have authority to use it for your school duties. Keep information necessary for those duties, restrict access, and protect shared links and downloaded files. Purchasing AcadMates does not itself grant authority over another person's information.
Your deletion options
Delete my account and its records
Closing your account permanently ends your account and purchased licence access. After you sign in and verify your registered email, we remove the records we can confirm belong to your account, including linked cloud records and shared links covered by the closure. This browser removes its account copies only after closure is confirmed. You do not need to manually connect cloud transfer or reset your device first.
If account closure is unavailable: retry later or contact privacy support for help. We will not tell you that deletion is complete or clear your browser records before we have confirmed the result.
Some older copies may need further cleanup. Before closing your account, you may need to acknowledge that older reports, shared files, backups, work already in progress and records awaiting review may remain. Your result will say Account closed — legacy cleanup pending. This means account access has ended and verified linked records have been removed, while some older copies still need attention. We do not delete records unless we can verify they belong to you.
Copies on disconnected devices, downloaded reports and files held by other people, and records that must be kept for legal reasons cannot always be removed immediately. Other devices need to reconnect before an account closure takes effect there.
You can close your account here using a verification code sent to your registered email. You do not need to send a separate email request. Never send passwords, license keys, codes or learner records to support.
Confirm account closure
These controls become available after your signed-in account and closure options have been checked. No action is taken until you request a code and confirm.
When account closure is available, request an email code, type DELETE MY ACCOUNT, and confirm. We check the closure result before removing this browser’s account copies. If a required part cannot finish, access stays blocked and the request is shown as incomplete so you can check or retry it.
Optional advertising measurement
This is optional and does not affect account access. Uncheck to stop future measurement on this browser. Read about this choice.
How your information is used
We use account information and essential browser storage to provide your workspace and the features you request. Read the Privacy Policy for information about service providers, website usage analytics and your privacy choices.